Wednesday, July 15, 2009

How not to get stuck at Precopy preparation during a Dell system build

So I unpacked the mini cardboard crate that my new Dell Poweredge R700 came in and did the usual inventory (BTW, it's a sweet, sweet machine). I noticed that they hadn't shipped the usual Dell Openmanage CD pack and since I was going to do some testing, I kinda needed it to do some OS reloads. I went to the website and downloaded the two ISO files (1.9GB and 1.8GB) thinking they were two different DVDs. The nifty thing about ISO files is that you can split them up any way you want and your dvd burning software will burn DVDs for you no matter how broken the result may be.
Anyway, I popped in the first DVD and booted off of it and then choose the System Builds and Update Utility. Then went through and choose my 2008 x64, time zone, etc and told it to apply. Then it stopped dead 15% into it at Precopy preparation.

Then began the troubleshooting. Suffice it to say that it wasn't any of the usual things. So I went back to the website to look for an older version of the OpenManage DVD. While digging through, I noticed an interesting comment buried down under 'Additional Information'.

To address a browser limitation around downloading large files (see Microsoft KB article 298618: You cannot download files that are 2 GB or larger -, the Dell Systems Management Tools and Documentation DVD as a single ISO file is no longer available for web download. You can do one of the following to get the content:

1) If you recently bought a server, please use the DVD that shipped with your hardware.

2) Download the two ISO file segments to a new, empty folder and concatenate them. Create a single DVD image file using the following commands:
Windows: copy /b OM* OM_610_SMTD_A00.iso
Linux: cat OM* > OM_610_SMTD_A00.iso

CONCATENTATE. Yes, this critical piece of information was neither located under "Description" nor was it under "Important Information". Nay, it was located under "Additional Information" due to it not being important... Still at the end of the day it technically qualifies as a RTFM moment.

Imagine my surprise when I actually followed the instructions and then re-burned the DVD, my install worked correctly.


Anonymous said...

RTFM - Moment!


Thankx for your info, i had the same problem ;-)

Greez Mitch

Anonymous said...

Thanks for the post. I have done the same thing, downloaded 5.5 and it didnt work either. Their comments said to concatenate 1 and 2 but didnt say anything about 3 and 4 (1g each, not 2g) Now i am dling d2 of 6.1.0 and have burned the 4 discs of 5.5 concatenated. Thanks again

Anonymous said...

Thanks it fixed my problem also

Anonymous said...

THANK YOU THANK YOU THANK YOU!! That solved the issue. I went back and looked - and saw the readme. Now I know to read the manual... thanks!

Anonymous said...

Another RTFM failure for me.

Thanks for your help!

Robert (Ireland) said...

Much appreciated, just saved me a few hours troubleshooting!