So I had a user report that they were having problems opening any office programs. They weren't being shown a GUI and when I checked the Task Manager I could see the process flash up for a few seconds then die. Running winword /a manually had the same effect. So I started troubleshooting:
1. Logged on as a different user - worked fine
2. Rebuilt the user's profile - still not working
3. Tried removing various Office registry keys as suggested on some web sites. - no change
4. Reinstalled office 2007 completely - no change.
5. Started using brain, downloaded Process Monitor from the old sysinternals site.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
I started the capture, tried to open word, then stopped the capture. I then set the Filter to show Process Name - winword.exe and then went down the list. And then noticed about a hundred errors related to opening this one registry key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-21-632034446-1996701954-922709458-10172\Components
(Note: On your computer, the SID will be different). It had some weird file in it with rgb in the name so I backed up the key and then ripped out the SID entry completely. And then Voila, I was once again able to open office applications as that user.
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5 comments:
Thanks a lot!
I searched for hours and hours and obviously MS do not have a solution for this but your instructions fixed the problem.
I found a similar help for this as well:
http://www.add-in-express.com/creating-addins-blog/2007/11/12/windows-installer-error-2908/
that was really helpful... can't tell you how much i want to show my appreciation for your sharing of the solution!
Saved me hours of work!
Thanks for the positive feedback!
Brillant - Worked like a charm..
You should be commended...
Thank!!!
This is STILL working - thank you very much!
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