Monday, October 29, 2012

Windows RT touch cover keyboard not working fix


So one of my managers got their brand new, shiny Windows RT units in today.  And the touch keyboard wouldn't work at all.  Of course, finding any hints online during the launch week of a new device is fun and after trying out several solutions such as re-docking, refreshing, and cursing profusely, we tried one last thing we saw on the forums - rubbing alcohol.
Yes, after seeing a post from rhalbert10 at http://forums.wpcentral.com/surface-windows-rt/199669.htm we grabbed a bottle of rubbing alcohol and some q-tip swabs and cleaned off both sets of shiny, brand new, untarnished, pristine looking connectors.  We let it air dry for 3 minutes and then redocked the touch cover.  And it started working fine...

2 comments:

Anonymous said...

Wow that worked for me too. I got 2 surfaces with the same issue, swap of alcohol made it work....they need to ensure that they are properly QAing these devices.

Ashis Roy said...

wow. its worked for me too. I have tried all possible other solution but didn't work. Finally, this one worked for me. I was about to order another keyboard from microsoft spending 59.99. Just a drop of alcohol and a Quetip saved that all.