Monday, June 30, 2008

Exchange OWA 2007 Change Password Problem

Some of my users recently complained that they were having problems with the "Change Password" feature in OWA 2007. I wasn't able to replicate it myself when I tried it with my own account though. After some searching on the web I did find some issues people were having with password changes and OWA 2007 and it came down to 2 popular resolutions.

1. "regsvr32 C:\WINDOWS\system32\inetsrv\iisadmpwd\iispwchg.dll" and then reset the IIS with the command "iisreset /noforce".

2. Edit your active directory group policy for passwords and set
"Minimum password age" to "0" days. It's been reported that even if it's
been more than X days since the user changed their password that this policy will cause the "The password supplied does not meet the minimum security requirements. Please contact technical support" error to show up.
(Note: You may need to either Restart NetLogon or reboot the DC for changes to kick in faster)

Now nothing left to do but wait and see if the problem shows up again.

6 comments:

Dirk said...

Hi,

this works fine, if you have a 64 bit version of iispwchg.dll. We just have 32 bit W2K3 server. Is there a possibility to generate the .dll file?

Gnawgnu said...

Have you tried just doing step #2 by itself? I'm finding more of the reported incidents trace back to the password change policy.

Tristan said...

Thanks, it helped us big time (step #2)

fawzi said...

Thank :)

Alex said...
This comment has been removed by a blog administrator.
Anonymous said...

Thanks, Worked like a charm with min password set to 0, but you need to define max password also, can be 0-999 - wont work if it is set to undefined
regards Eric