Monday, November 3, 2014

Yet another fix for Lync 2013 or Skype 2016 - the server is temporarily unavailable error

I ran into this one on a 365 hosted, AD FS authenticated system with users running Lync 2013. Several users just suddenly started getting this error at random but it would only affect that profile on each machine.  If the same user logged in from a local profile or another domain profile then Lync would log in fine.  And if you torched the whole cached profile and forced a new profile load, Lync would work fine as well.
After having tried multiple Microsoft provided resolutions of deleting Lync profiles, temporary folders, cryptography keys, accountprofile.dat, delete sign-in info, etc., their support team had us kill the Lync process completely and then delete the whole
HKCU\Software\Microsoft\MSOIdentityCRL key
and then start up Lync.  And then it started working properly and we replicated the fix on the remaining affected profiles.


29 comments:

Anonymous said...

Great! It worked for me! Kudos to you!

Alex R said...

I've been fighting this for days. THANK YOU. This fixed me right up.

Anonymous said...

Awesome, thanks...

Anonymous said...

That made the trick! thanks!

Anonymous said...

It did the trick for me. Thanks much.

Anonymous said...

Thank you. It fixed my issue.

Anonymous said...

Thank you. I've been fighting this for weeks with no help from Microsoft or my own Help Desk. Worked like a charm.

Anonymous said...

why i don't find : HKCU\Software\Microsoft\MSOIdentityCRL key on my regedit

Anonymous said...

Spent all morning with the Help Desk with no Luck. This works like a Charm. Thank you!

Anonymous said...

Thank you..This works Spent all morning with the Help Desk with no Luck.

Nic Fletcher said...

This worked for a problem I have had all week with Skype for Business 2016.

Not sure if Google will pick up this post, because never thought to look for Lync or for something as old as this.

Not even related to the error message!

Skype for Business 2016
Cannot sign in because the server is temporarily unavailable. If the problem persists, contact your system administrator.

Gnawgnu said...

Good point. I'll update the title. Thanks.

Anonymous said...

Thanks for sharing the solution.
I had no idea what the cause could be.
This solved it.

thanks

Anonymous said...

didn't work for skype 4B 2016...:(

Anonymous said...

Great Fix... Thanks a lot.

Anonymous said...

Great fix.... Thanks a lot.

Anonymous said...

Thanks so much.. after spending 4 hrs. with the IT folks.. this solution fixed it in a minute !!!! Awesome..

Joey said...

The only thing that worked!! Thanks for posting this!

Anonymous said...

only solution that worked

Insrtuctu said...

Thank you so much. I have had this problem intermittently for a couple of years and it somehow fixed itself. This now provides the solution I needed.

Anonymous said...

Thank you for sharing this, we've been struggling with this for a few months sporadically now and it worked wonders!

Anonymous said...

Worked like a dream for Skype For Business 2016, on a 64 bit W10 machine. You made my day!!

Anonymous said...

Worked great. Thanks.

Anonymous said...

Fixed it for my clients aswell. +1

Rob Hogeweg said...

Thnx!!!!! I searched the whole internet. But when I had the same problem with link as with SFB I searched on Lync and spotted your blog. Thnx again!

Imran said...

Great...! Indeed its a better solution and working now, once of the best solution in which i have tried. Thank you :)

Manuel said...

Thank you so much from Spain!! I had tried everything with no luck. My "help" desk can't help me... so, thank you again for post a solution. Works great!

Anonymous said...

Thanks a lot...! After wasting a lot of time around, this is one that worked for me. Thank you so much.

Anonymous said...

Thanks for sharing this solution. I hadn't been able to use this PC to sign in for nearly a month.